First Name*
Last Name*
uTest Email Address* uTest Tester ID Number
(if known)
When logged into https://platform.utest.com, your tester ID can be found at the bottom of the left-hand side menu ("My Tester ID: #####").
Request Category* Select the appropriate category. uTest Payment Issue W-9 Question/Submission Applause Research Platform/uTest.com Issue uTest Platform Environment Additions/Updates Academy (On-boarding & Training) Test Cycle Issues Potential Cheating/Fraud uTest Account Reactivation/Deactivation Privacy/GDPR
uTest Payment Issue uTest Payment Method* What is your default uTest payment method?
Payment Method Email Address* What is the email address associated with your PayPal or Payoneer account?
Payment Processing Date* What is the processing date of the payment you are asking about? Select only the 15th or last day of any given month.
Payment Amount (USD)*
What is the amount (in USD) of the payment in question?
Issue Description*
Please describe the issue with your payment (missing, wrong amount, etc..).
W-9 Question/Submission Are you submitting a W-9?* W-9 Attachment*
Please attach your completed W-9 here.
Applause Research Type* Is this related to your personal activity, or a referral?
App Installed?* Do you currently have the Research app installed on your device?
Device Type* Is your device iOS or Android?
Country* Select country you're in. Afghanistan Albania Algeria American Samoa Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan, South Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Yemen Zambia Zimbabwe
What country are you located in?
Payment Issue?* Is your issue related to a missing or incorrect payment?
PayPal Email Address* What is the email address associated with your PayPal account?
Issue Description*
Please describe your issue with the Facebook Research project with as much detail as possible.
Platform/uTest.com Issue Platform/Site* Is the issue found on the uTest/Applause platform, or on uTest.com?
Description*
Enter a description of the bug or issue.
Operating System* What is the OS environment you're using when reproducing the issue?
Browser* What is the browser environment you're using when reproducing the issue?
Reproduction Steps*
Please list the steps needed to reproduce the issue.
Screenshot/Screencast Attachment*
Please provide screenshot (or screencast) file(s) of the issue.
uTest Platform Environment Additions/Updates Please use this form to request new device, operating system and browser combinations for the uTest platform. You may request any mobile, desktop, wearable, or internet-connected device as long as it is freely available on the market. Bank information additions may be requested as well. You may also request operating system updates to devices already on the uTest platform. If you are requesting a new OS version to be added, you will need to provide us with a device that we can add the OS to.
Enter only one device/OS combination per survey submission.
Thank you.
Environment Type* What type of environment would you like to add or update?
Change Type* Is this an update or a new addition?
Mobile & Desktop Devices/Operating Systems Make/Manufacturer*
What is the manufacturer of the device?
E.g. Apple or Samsung
Model*
What is the model of the device?
E.g. iPhone 7 or Galaxy S5
OS Version*
What is the most recent operating system on this device?
E.g. iOS 10.0.1 or Android 6.0.1
Production or Beta/Pre-Prod?* Mobile Data Carrier*
Do you need a mobile data carrier added to the platform? If 'yes', please detail it here. If 'no', please write "No".
Desktop Browser, Firewall/Antivirus Desktop Browser / Firewall / Antivirus / Antispyware*
Do you have a desktop browser, firewall, antivirus, or antispyware that needs to be added? Please enter the name and OS below.
E.g. Safari on OSX or Spybot on Windows 10
Wearables, IoT, Consoles & More! Wearable / IoT / Console / Etc.*
Do you have a smartwatch, wearable, smart speaker, set top box, gaming console or internet-connected device you'd like to add?
E.g. Apple Watch Series 3, Amazon Echo, or Xbox One
Auto Automobile Manufacturer*
Do you need an automobile manufacturer to be added to the platform?
Ride/Car Sharing Service*
Do you need a ride/car sharing service added to the platform?
Bank Bank Information*
What bank would you like to be added to the platform?
Country* Afghanistan Albania Algeria American Samoa Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Saint Martin Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan, South Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Yemen Zambia Zimbabwe
What country are you located in?
TVs TV Manufacturer*
Do you have a Smart TV Manufacturer you would like to be added to the platform?
TV Provider*
Do you have a TV provider you would like to be added to the platform?
Other Environment Other Environment*
What would you like to be added to the platform?
Academy (On-boarding & Training) Please reach out in chat before you submit this form.
Invited?* Have you already been invited to an Academy cycle?
Academy Cycle Type* Please select one type. Computers Mobile Charles Proxy Challenge
What Academy cycle are you participating in; computes, mobile, charles proxy, challenge)?
Academy Test Cycle ID(s)*
What test cycle ID(s) were you invited to and/or accepted into?
Date Joined*
What is the date you joined the Academy?
Description*
Please describe your question or issue with the Academy program in detail.
Test Cycle Issues Test Cycle ID(s)*
List the numerical test cycle ID(s) associated to this issue.
Test Cycle or Customer Name(s)*
What are the names of the test cycle(s) and/or customer(s) associated to this issue?
Bug/Issue ID(s)
(if applicable)
Test Case ID(s)
(if applicable)
Description*
Please describe your question, or issue, with the test cycle(s) above.
Potential Cheating/Fraud Name(s)*
Name of the tester(s) or individual(s) in question
Tester ID(s)
(if known)
Tester Cycle ID(s)
(if applicable)
Description*
Description of the incident
Evidence*
Please supply any supporting evidence/documentation/screenshots.
Privacy/GDPR Country* Select the country you live in. Afghanistan Albania Algeria American Samoa Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan, South Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Yemen Zambia Zimbabwe
What country do you live in?
Nature of Request* What is the nature of your request?
uTest Account Reactivation/Deactivation Account Status Change Type* Are you requesting to reactivate a previously disabled account, or deactivate an existing active account?
Email Address Confirmation* Please confirm the email address of the uTest account you want to reactivate or deactivate.
Confirmation (Account Reactivation)* Are you sure you want to reactivate this account?
Confirmation (Account Deactivation)* Are you sure you want to deactivate this account?
Additional Information Additional Comments
Is there anything else you'd like to share?
Additional Attachment(s)
