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What can I do in case of issues?
I am going on holidays, is it ok to disconnect the device?
Can I switch off my router device at nights or when I leave home?
Do I need to connect the device via cable and WiFi permanently?
Does the device need to be connected the entire time?
What kind of tests does this device run?
Does the device track, evaluate or send any personal data?
Will I notice any internet connection damage?
Does the device need a free power socket?
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How can I make sure that my personal information is protected for the entire project?
What is the Internet traffic usage of this device?
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Getting Started
Support for Platform Login Issues
How do I create a uTest account?
Do I need to enter my real name in my profile?
Am I allowed to use a friend or colleague’s uTest account?
I just signed up for uTest, what do I do now?
I am younger than 18 years of age, can I join uTest?
Is there a registration or membership fee for becoming a tester?
Am I allowed to have more than one account?
How can I receive a paid project opportunity?
uTest Basics
How do I contact the uTest Tester Support team?
Where can I find testing project opportunities?
Where can I find tester forums?
Where can I find official uTest articles?
I do not see my device and/or software listed, how do I add my device?
When will my bugs be reviewed?
Why am I not receiving cycle invitations?
Why am I only receiving invitations for Functional Testing cycles?
How do I change or reset my password?
How to write and submit a bug report
How do I become a TTL?
What is the TTL program?
What are the different bug classifications used on uTest?
How to dispute a bug
What is a favorite tester?
Where are the Sandbox Cycle and uTest 101 Quiz?
Am I able to participate on a locked cycle?
What is Functional Testing?
Why was my test cycle locked early?
What are the different bug priority levels?
When to dispute a bug
How do I request a new device or OS on uTest?
uTest Academy
What is the uTest Academy?
How can I sign up to participate in an Academy practice cycle?
I just recently signed up at uTest.com, can you help me understand how Academy cycles work?
I finished an Academy cycle. What should I do next?
How many times can I participate in each practice test cycle in the Academy?
I tried to open the assigned website to test, but it says “access is denied.” What should I do?
How can I contact the Academy team with a specific question?
How much will I be paid in the uTest Academy?
I just signed up for an Academy practice test cycle. When will I receive my invitation?
Ratings
How am I rated as a tester?
How do I increase my tester rating?
Why is my rating not changing?
Where do I find my rating and rating tier?
Why has my rating decreased?
Will my rating decrease if I decline a test cycle?
Payments
How do payments work on uTest?
Do I need to submit a W-9 form?
Why did I not receive my payment?
When will I be paid?
Global Referral Program
How do I refer someone for a specific referral campaign?
How will I be paid for my successful referrals?
How many people can I refer?
If my referral doesn’t register using my referral link, will I still be paid?
How will my referral complete the process? What should my referral do after they click my link?
Why am I not paid as soon as my referral completes their registration?
Will I be paid for every person I refer to uTest?
Can I share my referrals links on social media/email/text?
Rules & Conditions
Rules of Engagement & Code of Conduct
Tester Bill of Rights
uTest Three Strike Policy
uTest Terms & Conditions
Communication Guidelines
Privacy & Security
Where can I find information regarding uTest and GDPR?
Where can I find uTest’s Privacy Policy?
Internet Passive Speed Testing Project
How can I refer someone?
Can I refer someone for this project?
Do I need to do anything after the setup to get paid?
How will I get paid?
How much money will I earn and when?
What can I do in case of issues?
I am going on holidays, is it ok to disconnect the device?
Can I switch off my router device at nights or when I leave home?
Do I need to connect the device via cable and WiFi permanently?
Does the device need to be connected the entire time?
What kind of tests does this device run?
Does the device track, evaluate or send any personal data?
Will I notice any internet connection damage?
Does the device need a free power socket?
How much power does the device need?
How can I make sure that my personal information is protected for the entire project?
What is the Internet traffic usage of this device?
I want to leave the project. What do I need to do?
Who stands behind this project?
Is the project GDPR compliant and are there any privacy risks?
How does the process look like – signup, delivery, etc.?
What are the requirements in order to join the project?
What is the project about?
General questions
I want to leave the project. What do I need to do?
Who stands behind this project?
Is the project GDPR compliant and are there any privacy risks?
How does the process look like – signup, delivery, etc.?
What are the requirements in order to join the project?
What is the project about?
Device-related questions
What can I do in case of issues?
I am going on holidays, is it ok to disconnect the device?
Can I switch off my router device at nights or when I leave home?
Do I need to connect the device via cable and WiFi permanently?
Does the device need to be connected the entire time?
What kind of tests does this device run?
Does the device track, evaluate or send any personal data?
Will I notice any internet connection damage?
Does the device need a free power socket?
How much power does the device need?
How can I make sure that my personal information is protected for the entire project?
What is the Internet traffic usage of this device?
Payment-related questions
How can I refer someone?
Can I refer someone for this project?
Do I need to do anything after the setup to get paid?
How will I get paid?
How much money will I earn and when?
Privacy & Security
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