• Getting Started
  • Support for Platform Login Issues
  • How do I create a uTest account?
  • Do I need to enter my real name in my profile?
  • Am I allowed to use a friend or colleague’s uTest account?
  • I just signed up for uTest, what do I do now?
  • I am younger than 18 years of age, can I join uTest?
  • Is there a registration or membership fee for becoming a tester?
  • Am I allowed to have more than one account?
  • How can I receive a paid project opportunity?
• uTest Basics
  • How can I set up the uTest proxy?
  • How do I contact the uTest Tester Support team?
  • Where can I find testing project opportunities?
  • Where can I find tester forums?
  • Where can I find official uTest articles?
  • I do not see my device and/or software listed, how do I add my device?
  • When will my bugs be reviewed?
  • Why am I not receiving cycle invitations?
  • Why am I only receiving invitations for Functional Testing cycles?
  • How do I change or reset my password?
  • How to write and submit a bug report
  • How do I become a TTL?
  • What is the TTL program?
  • What are the different bug classifications used on uTest?
  • How to dispute a bug
  • What is a favorite tester?
  • Where are the Sandbox Cycle and uTest 101 Quiz?
  • Am I able to participate on a locked cycle?
  • What is Functional Testing?
  • Why was my test cycle locked early?
  • What are the different bug priority levels?
  • When to dispute a bug
  • How do I request a new device or OS on uTest?
• uTest Academy
  • What is the uTest Academy?
  • How can I sign up to participate in an Academy practice cycle?
  • I just recently signed up at uTest.com, can you help me understand how Academy cycles work?
  • I finished an Academy cycle. What should I do next?
  • How many times can I participate in each practice test cycle in the Academy?
  • I tried to open the assigned website to test, but it says “access is denied.” What should I do?
  • How can I contact the Academy team with a specific question?
  • How much will I be paid in the uTest Academy?
  • I just signed up for an Academy practice test cycle. When will I receive my invitation?
• Ratings
  • How am I rated as a tester?
  • How do I increase my tester rating?
  • Why is my rating not changing?
  • Where do I find my rating and rating tier?
  • Why has my rating decreased?
  • Will my rating decrease if I decline a test cycle?
• Payments
  • How can I change my payment method on uTest?
  • How do payments work on uTest?
  • Do I need to submit a W-9 form?
  • Why did I not receive my payment?
  • When will I be paid?
• uTest Mobile App
  • How does the uTest app work?
  • If I update my password on the app will it update on the platform?
  • Can I update my password or email address using the uTest app?
  • Can I update my payment method on the uTest app?
  • Can I participate in usability cycles on the mobile app?
  • If I accept a cycle/Test Case from the mobile app, do I need to execute it on mobile? 
  • Can I start logging an issue on mobile and finish logging the issue on desktop (or vice versa)?
  • Does the uTest mobile app have push notifications?
• Global Referral Program
  • How do I refer someone for a specific referral campaign?
  • How will I be paid for my successful referrals?
  • How many people can I refer?
  • If my referral doesn’t register using my referral link, will I still be paid?
  • How will my referral complete the process? What should my referral do after they click my link?
  • Why am I not paid as soon as my referral completes their registration?
  • Will I be paid for every person I refer to uTest?
  • Can I share my referrals links on social media/email/text?
• Rules & Conditions
  • Can I ask uTest for a Verification of Employment (VOE)?
  • Rules of Engagement & Code of Conduct
  • Tester Bill of Rights
  • uTest Three Strike Policy
  • uTest Terms & Conditions
  • Communication Guidelines
• Privacy & Security
  • Where can I find information regarding uTest and GDPR?
  • Where can I find uTest’s Privacy Policy?
• Internet Passive Speed Testing Project
  • Do I need to do anything after the setup to get paid?
  • How will I get paid?
  • How much money will I earn and when?
  • What can I do in case of issues?
  • I am going on holidays, is it ok to disconnect the device?
  • Can I switch off my router device at nights or when I leave home?
  • Do I need to connect the device via cable and WiFi permanently?
  • Does the device need to be connected the entire time?
  • What kind of tests does this device run?
  • Does the device track, evaluate or send any personal data?
  • Will I notice any internet connection damage?
  • Does the device need a free power socket?
  • How much power does the device need?
  • How can I make sure that my personal information is protected for the entire project?
  • What is the Internet traffic usage of this device?
  • I want to leave the project. What do I need to do?
  • Who stands behind this project?
  • Is the project GDPR compliant and are there any privacy risks?
  • How does the process look like – signup, delivery, etc.?
  • What are the requirements in order to join the project?
  • What is the project about?
  • General questions
    • I want to leave the project. What do I need to do?
    • Who stands behind this project?
    • Is the project GDPR compliant and are there any privacy risks?
    • How does the process look like – signup, delivery, etc.?
    • What are the requirements in order to join the project?
    • What is the project about?
  • Device-related questions
    • What can I do in case of issues?
    • I am going on holidays, is it ok to disconnect the device?
    • Can I switch off my router device at nights or when I leave home?
    • Do I need to connect the device via cable and WiFi permanently?
    • Does the device need to be connected the entire time?
    • What kind of tests does this device run?
    • Does the device track, evaluate or send any personal data?
    • Will I notice any internet connection damage?
    • Does the device need a free power socket?
    • How much power does the device need?
    • How can I make sure that my personal information is protected for the entire project?
    • What is the Internet traffic usage of this device?
  • Payment-related questions
    • Do I need to do anything after the setup to get paid?
    • How will I get paid?
    • How much money will I earn and when?

Open Category List

• Getting Started
  • Support for Platform Login Issues
  • How do I create a uTest account?
  • Do I need to enter my real name in my profile?
  • Am I allowed to use a friend or colleague’s uTest account?
  • I just signed up for uTest, what do I do now?
  • I am younger than 18 years of age, can I join uTest?
  • Is there a registration or membership fee for becoming a tester?
  • Am I allowed to have more than one account?
  • How can I receive a paid project opportunity?
• uTest Basics
  • How can I set up the uTest proxy?
  • How do I contact the uTest Tester Support team?
  • Where can I find testing project opportunities?
  • Where can I find tester forums?
  • Where can I find official uTest articles?
  • I do not see my device and/or software listed, how do I add my device?
  • When will my bugs be reviewed?
  • Why am I not receiving cycle invitations?
  • Why am I only receiving invitations for Functional Testing cycles?
  • How do I change or reset my password?
  • How to write and submit a bug report
  • How do I become a TTL?
  • What is the TTL program?
  • What are the different bug classifications used on uTest?
  • How to dispute a bug
  • What is a favorite tester?
  • Where are the Sandbox Cycle and uTest 101 Quiz?
  • Am I able to participate on a locked cycle?
  • What is Functional Testing?
  • Why was my test cycle locked early?
  • What are the different bug priority levels?
  • When to dispute a bug
  • How do I request a new device or OS on uTest?
• uTest Academy
  • What is the uTest Academy?
  • How can I sign up to participate in an Academy practice cycle?
  • I just recently signed up at uTest.com, can you help me understand how Academy cycles work?
  • I finished an Academy cycle. What should I do next?
  • How many times can I participate in each practice test cycle in the Academy?
  • I tried to open the assigned website to test, but it says “access is denied.” What should I do?
  • How can I contact the Academy team with a specific question?
  • How much will I be paid in the uTest Academy?
  • I just signed up for an Academy practice test cycle. When will I receive my invitation?
• Ratings
  • How am I rated as a tester?
  • How do I increase my tester rating?
  • Why is my rating not changing?
  • Where do I find my rating and rating tier?
  • Why has my rating decreased?
  • Will my rating decrease if I decline a test cycle?
• Payments
  • How can I change my payment method on uTest?
  • How do payments work on uTest?
  • Do I need to submit a W-9 form?
  • Why did I not receive my payment?
  • When will I be paid?
• uTest Mobile App
  • How does the uTest app work?
  • If I update my password on the app will it update on the platform?
  • Can I update my password or email address using the uTest app?
  • Can I update my payment method on the uTest app?
  • Can I participate in usability cycles on the mobile app?
  • If I accept a cycle/Test Case from the mobile app, do I need to execute it on mobile? 
  • Can I start logging an issue on mobile and finish logging the issue on desktop (or vice versa)?
  • Does the uTest mobile app have push notifications?
• Global Referral Program
  • How do I refer someone for a specific referral campaign?
  • How will I be paid for my successful referrals?
  • How many people can I refer?
  • If my referral doesn’t register using my referral link, will I still be paid?
  • How will my referral complete the process? What should my referral do after they click my link?
  • Why am I not paid as soon as my referral completes their registration?
  • Will I be paid for every person I refer to uTest?
  • Can I share my referrals links on social media/email/text?
• Rules & Conditions
  • Can I ask uTest for a Verification of Employment (VOE)?
  • Rules of Engagement & Code of Conduct
  • Tester Bill of Rights
  • uTest Three Strike Policy
  • uTest Terms & Conditions
  • Communication Guidelines
• Privacy & Security
  • Where can I find information regarding uTest and GDPR?
  • Where can I find uTest’s Privacy Policy?
• Internet Passive Speed Testing Project
  • Do I need to do anything after the setup to get paid?
  • How will I get paid?
  • How much money will I earn and when?
  • What can I do in case of issues?
  • I am going on holidays, is it ok to disconnect the device?
  • Can I switch off my router device at nights or when I leave home?
  • Do I need to connect the device via cable and WiFi permanently?
  • Does the device need to be connected the entire time?
  • What kind of tests does this device run?
  • Does the device track, evaluate or send any personal data?
  • Will I notice any internet connection damage?
  • Does the device need a free power socket?
  • How much power does the device need?
  • How can I make sure that my personal information is protected for the entire project?
  • What is the Internet traffic usage of this device?
  • I want to leave the project. What do I need to do?
  • Who stands behind this project?
  • Is the project GDPR compliant and are there any privacy risks?
  • How does the process look like – signup, delivery, etc.?
  • What are the requirements in order to join the project?
  • What is the project about?
  • General questions
    • I want to leave the project. What do I need to do?
    • Who stands behind this project?
    • Is the project GDPR compliant and are there any privacy risks?
    • How does the process look like – signup, delivery, etc.?
    • What are the requirements in order to join the project?
    • What is the project about?
  • Device-related questions
    • What can I do in case of issues?
    • I am going on holidays, is it ok to disconnect the device?
    • Can I switch off my router device at nights or when I leave home?
    • Do I need to connect the device via cable and WiFi permanently?
    • Does the device need to be connected the entire time?
    • What kind of tests does this device run?
    • Does the device track, evaluate or send any personal data?
    • Will I notice any internet connection damage?
    • Does the device need a free power socket?
    • How much power does the device need?
    • How can I make sure that my personal information is protected for the entire project?
    • What is the Internet traffic usage of this device?
  • Payment-related questions
    • Do I need to do anything after the setup to get paid?
    • How will I get paid?
    • How much money will I earn and when?