Tester Information
(if known)
When logged into platform.utest.com (Projects), your tester ID can be found at the bottom of the left-hand side menu ("My Tester ID: #####"). Alternatively, if you're logged into utest.com, it can be found beneath your name, in the upper left of the screen.
uTest Payment Issue
What is your default uTest payment method?
What is the email address associated with your PayPal or Payoneer account?
What is the processing date of the payment you are asking about? Select only the 15th or last day of any given month.
What is the amount (in USD) of the payment in question?
Please describe the issue with your payment (missing, wrong amount, etc..).
W-9 Question/Submission
Please attach your completed W-9 here.
Applause Research
Is this related to your personal activity, or a referral?
Do you currently have the Research app installed on your device?
Is your device iOS or Android?
What country are you located in?
Is your issue related to a missing or incorrect payment?
What is the email address associated with your PayPal account?
Please describe your issue with the Facebook Research project with as much detail as possible.
Platform/uTest.com Issue
Is the issue found on the uTest/Applause platform, or on uTest.com?
Enter a description of the bug or issue.
What is the OS environment you're using when reproducing the issue?
What is the browser environment you're using when reproducing the issue?
Please list the steps needed to reproduce the issue.
Please provide screenshot (or screencast) file(s) of the issue.
Add Missing Device/Environment to uTest Platform
Please use this form to request new device, operating system and browser combinations for the uTest platform. You may request any mobile, desktop, wearable, or internet-connected device as long as it is freely available on the market. Bank information additions may be requested as well. You may also request operating system updates to devices already on the uTest platform. If you are requesting a new OS version to be added, you will need to provide us with a device that we can add the OS to.
Enter only one device/OS combination per survey submission.
Thank you.
What type of environment would you like to add or update?
Is this an update or a new addition?
Mobile & Desktop Devices/Operating Systems
What is the manufacturer of the device?
E.g. Apple or Samsung
What is the model of the device?
E.g. iPhone 7 or Galaxy S5
What is the most recent operating system on this device?
E.g. iOS 10.0.1 or Android 6.0.1
Do you need a mobile data carrier added to the platform? If 'yes', please detail it here. If 'no', please write "No".
Desktop Browser, Firewall/Antivirus
Do you have a desktop browser, firewall, antivirus, or antispyware that needs to be added? Please enter the name and OS below.
E.g. Safari on OSX or Spybot on Windows 10
Wearables, IoT, Consoles & More!
Do you have a smartwatch, wearable, smart speaker, set top box, streaming device, gaming console or internet-connected device you'd like to add?
E.g. Apple Watch Series 3, Amazon Echo, or Xbox One
Cars/Automobiles
Do you need an automobile manufacturer to be added to the platform?
Do you need a ride/car sharing service added to the platform?
Bank
What bank would you like to be added to the platform?
What country are you located in?
TVs
Do you have a Smart TV Manufacturer you would like to be added to the platform?
Do you have a TV provider you would like to be added to the platform?
Energy Provider
Other Environment
What would you like to be added to the platform?
Academy (On-boarding & Training)
Please reach out in chat before you submit this form.
Have you already been invited to an Academy cycle?
What Academy cycle are you participating in; computes, mobile, charles proxy, challenge)?
What test cycle ID(s) were you invited to and/or accepted into?
Date Format: MM slash DD slash YYYY
What is the date you joined the Academy?
Please describe your question or issue with the Academy program in detail.
TTL Application
For information on the TTL requirements and application/waitlist process, please click “Submit” below.
Test Cycle Issues
List the numerical test cycle ID(s) associated to this issue.
What are the names of the test cycle(s) and/or customer(s) associated to this issue?
(if applicable)
(if applicable)
Please describe your question, or issue, with the test cycle(s) above.
Potential Cheating/Fraud/Misbehavior
Name of the tester(s) or individual(s) in question
(if known)
(if applicable)
Description of the incident
Please supply any supporting evidence/documentation/screenshots.
Privacy/GDPR
What country do you live in?
What is the nature of your request?
uTest Account Reactivation/Deactivation
Are you requesting to reactivate a previously disabled account, or deactivate an existing active account?
Please confirm the email address of the uTest account you want to reactivate or deactivate.
Are you sure you want to reactivate this account?
Are you sure you want to deactivate this account?
Employment Verification
Sales Inquiry
Email Confirmation Issues
Before proceeding, please check your spam/junk folder for your confirmation email. If the email is not in your junk folder, please proceed.
Additional Information
Is there anything else you'd like to share?
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