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uTest Help Getting Started Have a question? Here’s how to get it answered

Have a question? Here’s how to get it answered

Whether you are new to uTest, or a seasoned veteran, you are bound to have questions. The following hierarchical lists detail the most efficient means of getting your questions answered, whether they are specific to a Project or more general in nature.

Part 1: Project-specific Questions

  1. Read the scope of the project found in the test cycle overview page, as it contains answers to many project-centric questions.
  2. For questions not addressed in the test cycle overview, utilize test cycle chat. Ask the TTL to privately message you to obtain answers to personal or sensitive questions.
  3. Send an email to the TTL/PM, with the Test Cycle name and ID included in the subject line. Page 18 of the uTest Paid Project Handbook provides sample questions best directed to the PM.
  4. Use the Platform Feedback Mechanism to provide constructive feedback, rather than to obtain answers to questions.

Part 2: General Questions

  1. To locate answers present within courses and articles published on uTest.com, use the search bar located in the left-side navigation menu.
  2. Read through the topics on help.utest.com for answers to the most commonly asked questions.
  3. If after searching and reading you still seek answers, post your questions in the Forums.
  4. Email your personal, sensitive, or payment-related questions, or other general queries, to testers@utest.com.
  5. A final option is to directly message your question to @cm from within a status update, forum post or comment on uTest.com.

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